Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

While we do not offer direct exchanges, we are happy to accept returns on all unused and completely unworn items in their original packaging within 14 days of purchase. Please note that a return shipping fee may apply.  
Items showing any signs of wear, use or damage are not eligible for a return. 

Conditions

• To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging. 
• Photo showing the condition of the item
• Proof of purchase is required.

How to Return

To start a return, please contact us at hello@yula.uk with your order number and reason for return. Please note that returns will need to be sent to the following address: 9/5 Trinity Way EH5 3PY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is received and inspected, we'll process your refund within 7-10 business days.

You can always contact us for any return question at hello@yula.uk